All orders are backed by HandHelditems 30 Days Satisfaction Guarantee! Feel free to contact us at anytime with any issues on your orders.
When do I expect my refund amount?
* You can expect a refund in the same form of payment originally used for purchase within 5 to10 full business days of our receiving your returned product (some credit card companies may take longer for their refund process). Please note that business days are Monday-Friday, excluding federal holidays within the United States. Shipping costs are non refundable under normal circumstances.
* Please note that we cannot refund any returned items unless they are proven to be delivered in our warehouse. For this purpose, we ask that the customer provide a return tracking number for their records to prevent stolen or mis-delivered items. If no return tracking number is provided then we cannot refund any items that are claimed to have been delivered.
If you would like to return or exchange some merchandise, please read more details at our return and exchange policy page.
* For inquires on refunds, please contact our accounting department or customer service department at