Dear customers, we are sorry to inform you that HandHelditems.com will be closed starting 7/1/2017. Marketplace will not longer available. Customer login will continue to be available to you for informational purposes up until 10/31/2017. Thank you for your preious support and business.

Refund RMA Questions

Can I exchange my item for something else if I don't like my purchase?

Yes, only if it is the equal value of your original purchase, and within our 30 days money back guarantee policy. If you choose to exchange for an item of lesser value, you will receive a refund for the difference. If you choose to exchange for an item of greater value, you will need to pay the difference. All exchange Items you will need to be responsible for the shipping cost and exchanges must be done within 30 days of the original purchase.

I got refunded email notification, but why havn't the amount been credited to my account?

Once we refund your order amount, and it is up to your bank to settle the transaction amount back to your account. Contact your bank for more information on the time frame it takes for the credit to apply. Normally, banks will take up to 3-5days for refunded amount to settle.

I would like to return or replace some items, how do I go about doing so?

You will need to fill out an online return merchandise authorization form (RMA). You can find RMA Return link at bottom footer of HandHelditems, login to your account is required. You may also login to your account and submit a RMA return request from your account.

Is there any additional shipping charge or fee for my replacement?

No, you pay for shipping the replacement back to us and we ship it back to you free of charge.
**Please Note - different seller on HandHelditems may have different return policies, please check product page or seller page for it's return policy. 

What do I need to included insinde the replacement or refund package?

For all return or replacement package, we expect all original parts and packaging of the product(s) to be included inside your return package. Also an RMA return form and invoice needs to be included in order to process your request.

When will I receive my refund?

It depends on the time of arrival of your returned item(s). When we receive your returned package, our RMA specialist will inspect all returned product(s) before the item is refunded. All refunds will take up to 3-7 days to process.

When will I receive my replacement package?

It depends on when your replacement package is received and once it's been reviewed, it will take up to 5 business days to process.

Who pays for the shipping for RMA or replacement?

Please review the terms and conditions for RMA policy. 
**Please Note - different seller may have different return policies, please check at each product's page or seller's page. Or you may contact our customer service for any return request. 

Why was my RMA declined?

We only declined RMA return which do not comply to our return policy or more information might be needed with your purchase.
**Please Note - different seller on HandHelditems may have different return policies, please check product page or seller page for it's return policy.