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All FAQ with Most Frequently Asked Questions
Shipping & Handling Questions
How can I track my order?
You can track your order by typing in your order ID number at our tracking page. Or simply log into your handhelditems's account and check the order status.
How long does it take to process my order? How soon will my order be shipped?
We process your order within 12-36 business hours. However, if your ordered item(s) is on back order, you will be notified within 48-72 business hours.
How many packages will I get with my order?
We ship from multiple locations, depending on what you ordered. If we ship from different warehouses, then we will provide multiple tracking numbers.
I want to cancel my order, but it had been shipped out. What should I do?
If the order had been shipped out and it is on the way to you, contact our customer service and refuse the arrival package(s). All shipped cancel orders will comply to our shipping and return policies. You may find out more about our shipping and return policies by click here.
My order had not arrive yet?
You may track your order with the tracking number we provided through the carrier's website directly.
What is UPS Mail Innovations? How does UPSmailinnovations ship?
In order to continue to offer you the best possible value and service, HandHelditems has partnered with UPS Mail Innovations who will provide the advance transportation of your item. UPS MI will induct your item into the USPS within 2 business days and you can expect delivery within 1 day of normal First Class Mail to your destination.
Should there be a delay, you can visit the USPS at www.usps.com or www.upsmailinnovations.com with delivery confirmation number for further information.
Please be aware that the USPS does not offer tracking and may only show limited information. There may also be a delay in the electronic upload of this information. This lack of information does not indicate a delay in the delivery of your order.

About UPS Mail Innovations:
UPS Mail Innovations (UPS MI) has been a National Account of the United States Postal Service (USPS) business partner segment since 1997. Through this work-share partnership, we provide global mail services. The program works like this: UPS MI picks up the mail, processes (sorts) and transports your mail to the USPS. Then: The USPS accepts your mail piece and makes the final delivery to your mailing address. United States Postal Service(r) is a registered trademark and Delivery Confirmation tm) is a trademark of the United States Postal Service. Keep in mind that international orders will typically require longer shipping times than domestic orders due to customs requirements and other international shipping regulations.
What shipping services are provided?
We ship via USPS, UPS, Fedex and UPS mailinnovations.
Order Placing Questions
I am from a APO or different country and would like to place an order. What is the procedure to make my purchase?
Use our Proceed Directly to Fast Checkout function Click Here.
I did not receive some of my ordered items?
Multiple packages may be on it's way to you. We have many warehouse location within USA. Depending on what you ordered will depend on which warehouse your items will be shipped from. You can log into your handhelditems's account to check for multiple tracking numbers.
Is there any way to edit my order once it is placed?
The best way is to cancel your current order and place a new one.
What type of payment do you accept?
We take all major credit cards, Paypal and Google Checkout. (Visa, Master, Discover, American Express).
Why am I getting kicked back to the previous page or declined when I checkout?
Our system is very sensitive when it comes to customer information. If your billing address specified in you invoice does not match the credit/debit card billing information, our system will not accept your purchase request. You may be asked to input the correct billing address or correct cvv codes during the checkout process. Or in order to bypass that, you will need to speak with your bank to change your billing information to correspond to the information you had provided during check out.
Why is my order still in pending status?
We process your order within 12-36 business hours. However if your ordered item(s) is in back order then we will hold your order in pending status until the order can be fulfilled. If we are unable to fulfill your order then a refund will be issued within a timely matter.
Why was my debit card charged twice?
Log into your handhelditems's account to check if the order was placed twice. If yes, contact our customer service to cancel and refund a order. If not, most likely your first transaction was declined. The bank usually puts a pending hold on the amount of the declined transaction, which will be released within 3-5 business days (depending on your bank). Or you may contact your bank for more information on the declined transaction release.
I have a pending transactions on my account, but I did not place any orders, how is this possible?
Customer credit card transaction histories are not kept in our system or facilities. It can quite possibly mean that your account has been used by someone other than yourself and it is necessary to contact your bank immediately.
Do you have will-call?
We do not accept walk-in business. For will-call, you must call our customer service to place your order and arrange an appointment to come in.
Product(s) Questions
How do I place a wholesale or bulk order? How do I know if I am eligible for wholesale or bulk orders?
For an order to be placed as a wholesale or bulk order, you need to meet the minimum purchase quantity for the particular item. Please contact our Wholesale Department to inquire the minimum quantity and wholesale pricing for the item(s) you are interested in.
I am not sure if this is correct product I needed?
Email or call our customer service for any questions regarding our product(s). Also, we provide a 30 days money back guarantee. So if the product you ordered is not what you expected, you may return it to us. See our 30 days money back policy here.
My ordered product is defective, what should I do?
See more details on our 30 days money back guaranteed here. Or simply request a RMA by click here. Sometime the product(s) is not actually defective, but you are having a difficult time getting the product to work. If this is the case, please contact our customer service repartment for instruction on our product(s).
Refund and RMA Return Merchandise Authorization Questions
Can I exchange my item for something else if I don't like my purchase?
Yes, only if it is the equal value of your original purchase, and within our 30 days money back guarantee policy. If you choose to exchange for an item of lesser value, you will receive a refund for the difference. If you choose to exchange for an item of greater value, you will need to pay the difference. All exchange Items you will need to be responsible for the shipping cost and exchanges must be done within 30 days of the original purchase.
I got refunded email notification, but why havn't the amount been credited to my account?
Once we refund your order amount, and it is up to your bank to settle the transaction amount back to your account. Contact your bank for more information on the time frame it takes for the credit to apply. Normally, banks will take up to 3-5days for refunded amount to settle.
I would like to return or replace some items, how do I go about doing so?
You will need to fill out an online return merchandise authorization form (RMA) at here.
Is there any additional shipping charge or fee for my replacement?
No, you pay for shipping the replacement back to us and we ship it back to you free of charge.
What do I need to included insinde the replacement or refund package?
For all return or replacement package, we expect all original parts and packaging of the product(s) to be included inside your return package. Also an RMA form and invoice needs to be included in order to process your request.
When will I receive my refund?
It depends on the time of arrival of your returned item(s). When we receive your returned package, our RMA specialist will inspect all returned product(s) before the item is refunded. All refunds will take up to 3-7 days to process.
When will I receive my replacement package?
It depends on when your replacement package is received and once it's been reviewed, it will take up to 3-5 business days to process.
Who pays for the shipping for RMA or replacement?
Please review the terms and conditions for RMA policy at here.
Why was my RMA declined?
We only declined RMA which do not comply to our return policy or more information might be needed with your purchase.
Newsletter subscribe and unsubscribe Questions
How do I subscribe and unsubscribe our newsletters?
You can subscribe and unsubscribe our newsletters by clicking here.
What is the newsletter for?
We send out promotional coupon codes, promotional news and new product releases through our newsletters.
When do I expect my newsletter emails?
We normally send out newsletters 2 to 4 times per month. Or you may subscribe and place a request for the current newsletter.
Coupon Code and Discount Questions
Can I use multiple coupon codes?
There is restriction on our discount coupon code for one coupon per order per customer. If you have multiple coupon codes, you may place multiple order(s) to redeem your coupons.
I tried using a coupon code for my order, but it wouldn't go through?
The coupon discount might be expired. Or you may have entered the coupon code incorrectly. Or there may be restrictions on the coupon for the product you ordered.
Where can I find coupon codes?
You can obtain coupon codes by subscribing to our newsletter, click here to subscribe.
Why didn't my coupon code show up at Google Checkout?
To redeem a coupon code with Google Checkout, you must re-enter your coupon code during the Google Checkout page.
 

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