My Account  0 item(s): $0.00 View Cart HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Shop ALL Department Contact Us About Us Need Help?  

iPod & iPhone & Zune
• Apple iPhone
• iPod Nano
• iPod Touch
• iPod Classic
• iPod Shuffle
• iPod Video
• iPod Mini
• iPod 4G
• iPod 3G
• iPod U2
• iPod Photos
• Zune
• Sandisk Sansa
• Creative Zen
• Sony Walkman
• iRiver
Cellphones
• Apple iPhone
• Motorola
• Samsung
• Nokia
• Sony Ericsson
• BlackBerry
• LG
• Palm Treo & Centro
• HTC
• Siemens
• Audiovox
• Sanyo
• Nextel
• HP
• Danger Sidekick
• Qualcomm / Kyocera
• Bluetooth
• Universal Cellphone Accessories
Printer & Toners & Inks
• Printers
• Inkjet Printers
• Laser Printers - Black and White
• Laser Printers - Color
• Photo Paper
Toners & Drums
• Brother
• Xerox
• Sharp
• Samsung
• Panasonic
• Lexmark
• Kyocera Mita
• Konica Minolta
• HP
• Dell
• Canon
• OKI
Video Games
• HandHeld Games
• NDS Lite
• Guitar Hero
• Nintendo Wii
• DDR
• PSP 2000 or PSP
• Playstation 1, 2 or 3
• XBox 360
• TV Games
Ink
• Brother
• Canon
• Dell
• Epson
• HP
• IBM
• Lexmark
• Xerox
Camera & Photo
• Digital Cameras
• Digital Camera Accessories
• Studio Lighting
• Camera Bags
• Digital Camera Memory Card
Electronics
• Electronic Translators
• Laptop Notebook
• GPS Navigation
• Printers
• MP3 Players
• Digital Cameras
• Projectors
• Cables
• Computer
• VOIP / Skype
• Network Wireless Camera
• USB Accessories
• Cases For Electronics
• Software
Toys & Gifts
• RC Helicopters & RC Cars & RC Boats & More
• Gifts & Novelties
• Home and Garden
• Watch Winder Products
• Poker Products
• USB Gadgets
• Musical Instruments
• Plush Animals & Toys
• Joke Items
• Learning Toys
• Light Up Toys
• Bathtub Toys
• Battery Operated Toys
• Pretend Play
• Puppets
• Party Toys
• Body
• Fashion Toys
• Gear
• Jewelry
• My Space
• Others Fun Gadgets & More
Sports
• Airsoft
• Hunting Sports
• Triton Bike
 

MORE CATEGORIES
• New Products
• Special Prices
• Bookmark us
• Product Reviews
• Affiliate Program
BEST DEALS ALERT!
sign up now to be alerted of our great deals!
 
eMail Address:

Return Policy and 30 Day Satisfaction Guarantee
 
Contact Info
Privacy Policy
Security
Cookies
Shipping Policy & Rates
30 Day Satisfaction Guarantee
Return & Exchange Policy
Affiliate Terms
Join Our Affiliate Program
Terms & Conditions
Product Availability
Back Orders
Sales Tax
Discounts
Credits & Refunds


 

All products sold by HandHelditems.com offer a 30 day satisfaction guarantee unless otherwise stated. All returns will be evaluated and tested upon receipt by our technical team.

All our airsoft products have 15 day warranty. (» Read our Airsoft warranty)

Return Policy Within 30 Days* 30 to 45 Days*
Unopened, Unused, New Full Refund 15% Restocking Fee
Opened, Used 15% Restocking Fee 15% Restocking Fee
Defective, DOA (Dead on Arrival) Full Refund Replacement or 15% Restocking Fee
*Starting from ship date by carriers. No refunds and/or exchanges after 45 days.

30 Day Satisfaction Guarantee - All returns are subject to the following:

  • A Return Merchandise Authorization number is required for all returns
    You must obtain a Return Merchandise Authorization ("RMA") number within our return policy period. HandHelditems.com will not accept returns without an RMA number and materials will be sent back on sender's expense. RMAs are valid for 15 days, within which the return must be received by HandHelditems.com

    Please fill out this RMA form to submit your RMA request. You will receive an RMA number and form. Please include display the RMA number prominently on your package and include the form with your package.
     
  • 30 days guarantee only applies to iPods, cell phone accessories and toys. ( air soft items, GPS and video games not included in this return policy) These are set under special restrictions. Air soft item may only return for repairs only. Video games are unable to refund once it has been opened.  » Read our Airsoft warranty

  • All returns must be shipped freight prepaid and with a tracking number
    Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by HandHelditems.com.
     
  • Cross-Ship (Advance Replacement)
    All cross-ship items will only be accepted under the following conditions:
    • Customer agrees to pay first. In order for HandHelditems.com to process the accurate cross ship request, customers will have to pay for the replacement product first.
    • The exact exchange for the same product. Advance replacement is only available when exchanging for the same exact product.
    • All shipping costs are the responsibility of the customer. Shipping is a service you pay for the shipping companies.
       
  • All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products
    The shipping fee is a fee that is paid to the shipping company, not to HandHelditems.com, therefore all shipping fees are NON-REFUNDABLE.
     
  • Physical Damages to any product will void the product's warranty and eligibility for return
    Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.
    It is our policy that all returned products must be in new condition (no physical damages). We feel that this gives everyone a fair test of the quality of the product. Unfortunately in our experience some people have used the entire product and then sent it back asking for a refund.
     
  • Please allow up to 7 business days to process your return
    From the time it reaches our Returns Department Warehouse. All credit requests will be completed within 7 business days, but please note that it may take your credit card bank up to 10 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process.
     
  • Special Note On Toys-
    All toys sold by Handhelditems.com and FunFunFactory.com comes with 30 days manufacture warranty.
    Toy Warranty does not cover any physical damage or any scratches. We only cover manufacture defectives. We are not responsible if this RMA is issued after the 30-day manufacture warranty period has expired.


  • Limited Non-Refundable Return Policy
    This is our Detailed Limited Non-Refundable Return Policy. Products that state "This item is covered by HandHelditems.com's Non-Refundable Return Policy", or items labeled as "Non-refundable" (or similar labeling) are not Refundable and warranties will be covered by the manufacture and not HandHelditems.com.

    Due to the nature of "Non-Returnable items", they are not covered by our standard return policy. These items are acquired for each specific order and non-returnable on our end - thus we do have a non-returnable policy on these items. If any of these items are damaged or defective you can promptly contact the manufacturer under the warranty and conditions.
Our Return Address is:

Handhelditems
377 South Lemon Ave
Suite B
Walnut, CA 91789
Continue


       

CUSTOMER SERVICE
Contact Us
Help Page
Product Availability
Back Orders
Sales Tax


Track Your Order:
(Type your HandHelditems's order ID here)
 

COMPANY INFO
About Us
Affiliate Program
Privacy Notice
Conditions of Use
MY ACCOUNT
Login My Account
Newsletters
Create New Account
SHOPPING INFO
Shipping Rate & Policy
RMA Request
Return Policy
Credits & Refunds
  HACKER SAFE certified sites prevent over 99.9% of hacker crime.

Click on here to verify our secured website with identity assured up to $10,000.

BizRate Customer Certified (GOLD) Site

 
 Sunday 07 September, 2008  

Microsoft, Xbox, and the Xbox logos are registered trademarks or trademarks of Microsoft Corporation. Sony, PSP, Playstation 2, PS2 and the PS2 logos are registered trademarks or the Sony Corp. The Nintendo GameCube, DS, GameBoy Advance and GameBoy Advance SP logos are trademarks of Nintendo of America. iPOD?is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. All other trademarks are the properties of their respective owners.